Return policy

At DEMVOX, we strive to ensure that our customers make informed and safe decisions when purchasing our soundproof booths. That's why we have showrooms The DEMVOX cabs can be tested and experienced by customers at various locations around the world prior to purchase. This option allows them to select the features, elements and accessories that best suit their needs, ensuring that the cab chosen meets their expectations before proceeding with the order to the factory.

Customised manufacturing
Each DEMVOX cabin is manufactured to order, according to the specifications and customisation requested by each customer. The manufacturing process starts only after the order is confirmed by email and always after having consulted and verified all the details with our technical team. This process ensures that every detail is aligned with the customer's specific requirements.

Exclusion of the right of withdrawal
Since each DEMVOX cabin is manufactured exclusively and customised for each customer, these are excluded from the right of withdrawal according to the provisions of article 103, letter c) of the Royal Legislative Decree 1/2007. This means that, even in the event that the product is purchased for use outside the customer's commercial activity, business, trade or profession, the right of withdrawal will not be applicable after acceptance of the order.

Shipping and installation services
The delivery and installation services contracted by the customer constitute a provision of services independent of the purchase of the product. Consequently, in accordance with article 103, letter a) of Royal Legislative Decree 1/2007, these services are also not subject to the right of withdrawal once performed, whether they are requested in the context of a commercial or personal activity.

Our aim is to offer maximum transparency and ensure customer satisfaction through a clear and compliant process. We encourage all our customers to visit our showrooms before confirming their order in order to make the right decision.

If you have any questions or queries, our team will be happy to help you at any time.