Juan Diego Martín

Voice-over

Juan Diego Martín. General Manager Fonetic.

“One of the services we offer to the market is the design and implementation of automated telephone customer care services, enabling significant savings to be made in the handling of low value-added tasks.

To carry out this work, we needed an environment with quality acoustic and soundproofing properties, and after using spaces built with work without obtaining the desired results, as a result of a move, we decided to acquire a Demvox cabin which meets our needs and for a lower price than traditional reforms.

We use the booth every day to record voiceovers for our clients, achieving very good results: Telefónica, Iberdrola, Vodafone, Endesa, Sanitas, Mapfre, Adeslas, Línea Directa, etc.”.”

Fonetic is a company specialised in helping companies and institutions to better know and understand their customers. Their motto is: decode customer behaviour, measure its impact on the business and recommend how to act. They collect, analyse and improve companies' interactions with their customers. Interactions take place in different ways, some through the Contact Centre (mainly calls, but also e-mails, chat, etc.) and others, increasingly, through the Internet and Social Networks. To assess the impact on the business and make recommendations, they have extensive experience in key business processes (Sales, Loyalty and Retention, Complaints Management, etc.) in sectors such as Banking, Insurance, Telecommunications and Utilities. They are leaders in the Spanish market and are also present in Latin America through their international subsidiary.